1. Data Controller

The controller of your personal data is LiveRevenue, with registered office at Rúa Garay, 14, 3º E. You can contact us for any privacy-related inquiries at info@liverevenue.com or by phone at +34 975 03 6040.

2. Data We Collect and Purpose

We collect and process personal data to provide our services of logistics flow analysis, inventory management, and transportation route optimization.

• Contact Data: Name, company, email address, phone number. Purpose: Commercial communication, technical support, and user account management.
• Operational and Usage Data: Shipment location data, inventory volumes, transit times, supply chain performance metrics. Purpose: Real-time monitoring, predictive analysis, and optimization report generation.
• Technical Data: IP address, browser type, pages visited on our dashboard, date and time of access. Purpose: Ensuring security, functionality, and continuous improvement of our platform.

3. Legal Basis and Retention

The processing of your data is based on the performance of the service contract, explicit consent for specific purposes (such as sending newsletters), and our legitimate interest in improving and protecting our services.

We will retain your data for as long as necessary to fulfill the purposes described, to comply with legal obligations, or to resolve potential disputes. Platform activity data is retained in an aggregated and anonymous form for statistical analysis.

4. Cookies and Tracking Technologies

We use essential cookies and similar technologies for the operation of the dashboard and our own analytics to understand platform usage. We do not use third-party advertising cookies or create advertising profiles.

Types of Cookies Used

• Technical Cookies: Strictly necessary for authentication, security, and basic service functionalities (e.g., user session).
• Analytics Cookies: Allow us to measure, anonymously, how users interact with heat maps and dashboards to improve the experience.

You can manage your cookie preferences through your browser settings.

5. Recipients and International Transfers

Your data may be shared with:

• Service Providers: Hosting and cloud infrastructure companies acting as data processors, always guaranteeing the same level of protection.
• Authorities: When required by law.

Given the nature of global distribution, operational data (such as shipment locations) may be processed on servers located outside the European Economic Area (EEA), always under adequate safeguards such as the EU Standard Contractual Clauses.

6. Your Rights

In accordance with data protection regulations, you have the right to:

• Access and Rectification: Access your data and request its correction if inaccurate.
• Erasure ("Right to be Forgotten"): Request the deletion of your data when it is no longer necessary.
• Restriction and Objection: Restrict processing under certain circumstances or object to processing based on legitimate interest.
• Portability: Receive your data in a structured format and transmit it to another controller.
• Withdraw Consent: At any time, without affecting the lawfulness of previous processing.

To exercise these rights, please contact us using the contact details provided in point 1.

7. Security and Contact

We implement robust technical and organizational measures, in line with logistics industry standards, to protect your data against unauthorized access, loss, or alteration.

For any questions about this policy or to file a complaint, you can contact our Data Protection Officer (DPO) at: info@liverevenue.com.

Updates

This policy may be updated. The current version will always be available on this page. Date of last update: October 15, 2023.